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Topics

Returns & Exchanges

Want to make a return?

Orders & Shipping

Looking for your order status, or have questions about shipping?

Discount Codes

Have a discount code you'd like to use?

Payment Types & Gift Cards

Wondering what forms of payment we accept?

Genfitz Access

Interested in joining our rewards program?

Size Guide

Want to know more about our sizing?

Stores

Want to find a store near you?

Frequently Asked Questions

Sorry, Alo Yoga does not offer price matching or adjustments at this time.

Please note that our discount codes are for one-time use only.

If your order is canceled or returned, you are unable to use the code a second time.

Additionally, discount codes are unable to be stacked on site-wide promotions.

If the code is eligible, try typing in the code to ensure there are no additional spaces.

To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.

Once your return has been delivered, please allow 2-4 days for your return to be processed.

Please note: Combining returns can extend the return processing times.

Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.

To view the status of your order click here.

Orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.

Please allow 1-2 extra days for order processing during special promotional periods and holidays.

Once your order has shipped, please allow 24 hours for your tracking number to update.

In the U.S.

U.S. orders can be returned and exchanged online or in-store within 30 days of delivery. To start a return, click here.

To review our Return Policy, click here.

For a list of our store locations, click here.

Outside the U.S.

Online orders placed outside of the U.S. can be returned online within 30 days of delivery. To start a return, click here.

Purchases made in store must be returned to the same Alo store. Online purchases cannot be returned in store.

Couldn't Resolve your Issue? Contact Us.

Chat

Weekdays: 6:00am to 6:30pm (PT)

Weekends: 8:00am to 4:30pm (PT)

Email

Email us anytime, and we’ll get back to you as soon as we can!

Call

Weekdays: 6:00am to 6:30pm (PT)

Weekends: 8:00am to 4:30pm (PT)

(855) 793-3100